Camera add failure reasons and solutions
Q1: Failed to add the camera for the first time Check whether the green light of the camera flashes normally. If the camera status light is not flashing green, use a thimble to lightly insert the configuration hole or long press the reset button until the camera indicator flashes. Q2: Determine whether the binding […]
What should do if the camera is offline?
Q1: Camera offline processing method 1. Check whether your device is power-on and the status light is on; 2. If you are using WIFI connection, please confirm whether you have modified the WIFI in the environment where the device is located-including the WIFI password and name, if modified, please reconfigure WIFl;3. If the reason cannot […]
Device preview help
Different devices support different functions. Preview interface only shows the functions supported. Light control:setup on/off,brightness,color temperature for light control device Screenshot:snapshot current preview image Recording: record current preview video Full screen:tap button and switch to landscape viewing Calendar:choose playback time to show all recording files wanted […]
Add Camera
Add device Method 1: Enter to device list interface after login, click the t’ button in the upper right corner of the interface, and select the add device” button.Method 2: Click the’+’ button in the interface to enter directly to add device interface. 1. There is a QR code on the device body:Scan […]
App Operation
Log in This APP support “account log-in”, third-party log-in” and local experience”.Account log-in: At log-in interface, input user name/cellphone number/email address and password, click ‘0K” and log in.Third-party log-in: Click the icon of third-party network social software, authorize the APP to log in.Local experience: Users can use the APP without log-in.Remember the password: Supportremem-berring the […]
Frequently Asked Questions
Question one：After installation, open the CMS and display “Cannot load plugin”? Answer one： 1.Please confirm whether the installation path uses Chinese when installing, and the plugin is temporarily not compatible with Chinese path. 2.After confirming the non-Chinese path, if the problem persists, you can contact technical support for assistance. Question two：After connecting multiple channels […]
More features
User Management New user：①Click New User ②Enter username (required) + note name (optional)③Click to confirm Modify permissions： Default: The default permissions include screenshot, video, PTZ settings, video playback, remote download 5 items modify：①Click edit permission ②Check the permissions and devices/channels that need to be assigned to new users (you can click to select all) […]
User parameter
Basic Settings Split screen number：The selected split screen number is displayed after the re-login, and the CMS provides split screen 1/4/6/8/9/16/25/36/49 nine forms of choice. Display language：CMS currently defaults to 9 display languages, such as Simplified Chinese and English. When you choose to log in again, you will switch to the corresponding language. […]
Equipment management
Add device Add a LAN device：①Enter the device management interface ②Refresh LAN device ③Check the device and click Add (LAN device can be filtered by entering IP/ID in the filter box) Add cloud ID device：Manually enter the device ‘cloud ID number + channel number’, select ‘type’ according to the actual situation of the device, […]
Video playback
Video playback Playback four steps：①Select device channel ②Select video type ③Select playback date ④Confirm search video Retrieving the video requires three conditions of ‘device channel + recording type + playback date’. Video types include: motion detection, timing detection, alarm detection, and manual detection. Generally, all types of videos can be retrieved by default. The selection […]