Frequently Asked Questions

Question one:After installation, open the CMS and display “Cannot load plugin”? Answer one: 1.Please confirm whether the installation path uses Chinese when installing, and the plugin is temporarily not compatible with Chinese path. 2.After confirming the non-Chinese path, if the problem persists, you can contact technical support for assistance.   Question two:After connecting multiple channels […]

More features

User Management New user:①Click New User ②Enter username (required) + note name (optional)③Click to confirm   Modify permissions: Default: The default permissions include screenshot, video, PTZ settings, video playback, remote download 5 items modify:①Click edit permission ②Check the permissions and devices/channels that need to be assigned to new users (you can click to select all) […]

User parameter

Basic Settings Split screen number:The selected split screen number is displayed after the re-login, and the CMS provides split screen 1/4/6/8/9/16/25/36/49 nine forms of choice.   Display language:CMS currently defaults to 9 display languages, such as Simplified Chinese and English. When you choose to log in again, you will switch to the corresponding language.   […]

Equipment management

Add device Add a LAN device:①Enter the device management interface ②Refresh LAN device ③Check the device and click Add (LAN device can be filtered by entering IP/ID in the filter box)   Add cloud ID device:Manually enter the device ‘cloud ID number + channel number’, select ‘type’ according to the actual situation of the device, […]

Video playback

Video playback Playback four steps:①Select device channel ②Select video type ③Select playback date ④Confirm search video Retrieving the video requires three conditions of ‘device channel + recording type + playback date’. Video types include: motion detection, timing detection, alarm detection, and manual detection. Generally, all types of videos can be retrieved by default. The selection […]

Live Preview

Connection/Disconnection The list style is treeshape: connection: ①Double-click on the selected device/channel to enter the connected video state. ②After selecting the device/channel, right click and select “Connect Video” to enter the connected video state (Figure 1) disconnect: ③Double-click to disconnect the current connection after selecting the connected device/channel ④After selecting the device/channel, right click and […]

User login

Local login ①Enter account + password  ②Click to login Local login can be logged in using the default account admin (the initial password is blank) Local login mode can choose remember passwords orautomatic login (automatic login is not possible when auto lock status is enabled) Click the string in the login forgot password to be encrypted. […]

Installation login

Installation and operation Step 1: Run the EseeCloud_Setup_3.0.1.exe installation package Step 2: Select the display language when installing Step 3: Read and determine whether to accept the agreement Step 4: Determine the path to the installation Step 5: Installation is complete and you can choose to run immediately Related articles(Applicable to  ip pro, eseecloud and […]

Introduction to EseeCloud CMS

Function introduction CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions.  It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices. Camera suitable for IP PRO, VR CAM, EseeCloud app.   CMS has […]


Foreword Welcome to use our products! We are very honored to get your trust. In order to have a general understanding of our product CMS and facilitate your use, we have specially configured this manual for you, including the function introduction, operation steps, precautions, etc., which are essential guides for your use of this product. […]